Age Categories
Age categories are determined by the pass holder’s age on December 31 of the season purchased for. Identification may be required when purchasing or picking up season passes.
- Adult 19-64
- Teen 13-18
- Junior 8-12
- Senior 65-69
- Master 70+
- Child 7 & Under
Family Discount
We have a discount structure for Season Passes purchasing, providing a discount of 15% to families of 3 or more. A family consists of the following: One or both parents and their children, over 7 and under 19 years of age, living at home. Families of five or more only pay for the four oldest members, with the remaining members free. (Please note, free passes are subject to a $19 processing fee, each).
Refund Policy
Season passes are not refundable without the purchase of the Refund Option (see below). Season passes are non-transferable and only valid for the season issued.
Purchasing the refund option provides the assurance of a pro-rated refund due to illness, injury or employment transfers. Without the purchase of the refund option, season passes are non-refundable and non-transferable. Refund option MUST be purchased at the same time as your season pass.
Description of Coverage
Season pass costs will be refunded according to the schedule below. In the event of:
- Injury, sickness or death of a pass-holder prevents participation in the sport for the remainder of the season.
- A pass-holder is involuntarily transferred by his/her local employer making it necessary to move his/her residence outside a 200 km radius from Apex Mountain Resort, provided that the date of the transfer is at least 45 days after purchase of the seasons pass. (Only available to residents of Canada and Washington State.)
Conditions
- Refund option must be purchased concurrently with the season pass.
- Apex Mountain Resort (1997) Ltd. must be notified and the pass surrendered within 5 days of non-participation.
- If a parent, spouse (including common law) or children under the age of 18 of a participating pass holder qualifying for a refund is also covered by the Refund Option and chooses to cease participation, he/she is eligible to claim a refund
- Refund Option Rate: The rate for the refund option is 5% of the Product Total. Refund Option applies only to passes and lockers. The refund option is not calculated on GST or Payment Plan administration fees. Refunds will only be considered when the refund option has been purchased. The 5% fee is non-refundable
Exceptions
This option does not cover loss:
- Caused or contributed by intentional self-injury
- Due to any injury or sickness that does not prevent the participation in snow sports
- Due to acts of God, fire, vandalism, labor disputes, weather conditions or mechanical failures
- Due to change in employment status other than transfer by current employer
- Normal pregnancy
Refund Schedule
Based on pro-rated amount of the purchase price:
- Prior to official opening: 100%
- Between official opening and Dec 31: 75%
- January 1 – January 31: 60%
- February 1 – February 28: 30%
- March 1 – March 15: 10%
- After March 15: 0%
How to Present a Claim
- Present a claim in writing to Apex Mountain Resort (1997) Ltd., Box 1060, Penticton, BC V2A 6J9 or by email to office@apexresort.com
- Provide a medical report from a physician with a complete diagnosis, the date of first medical treatment, prognosis – including a statement that the insured is unable to ski or board for the remainder of the season and a return of their season pass, if issued.
- OR provide a letter from your employer within 15 days of notification of transfer
Release of Liability/Waiver of Claims
Our insurers require that a liability waiver be signed before a Season Pass can be issued. Parents must sign the waiver form on behalf of children under 19 years of age. In order for waivers to be valid, they must be witnessed by an employee or agent of Apex Mountain Resort (1997) Ltd.
Student Status
A discount will be offered to anyone 19 yrs or older who is attending an undergraduate program in an accredited Canadian post secondary educational institution for both the fall and winter semesters (i.e., September to April of the season purchased for). Proof of enrollment in a full-time program must be presented when purchasing a season pass.
- You must have your ticket on display at all times whilst skiing, snowboarding, skating or tubing.
- Children 7 and under ski for free but are still required to wear a ticket. Please stop by the ticket window to collect their free ticket. All skiers, snowboarders, skaters and tubers must have a valid ticket.
- In order to collect Student Day Tickets a valid student card from an accredited Canadian College or University is required.
- Tickets purchased at a discounted rate must be used on the day specified at purchase. Full priced lift tickets can be used any day of the season in which they are purchased.
- Multi-Day lift tickets are for use on consecutive days only.
- Half-Day lift tickets can only be collected after 12 noon on the day of your visit.
- Age categories are effective as of the day of intended use. Proof of age may be required before a pass is issued.
- All skiers and snowboarders must abide by the Alpine Responsibility Code.
- Please check in for your lesson 15 minutes before it is due to start.
- If you are also renting equipment, lease arrive 45 minutes prior to your lesson to collect your equipment and ensure correct fitting.
- Group and Private Lessons (not including Intro to Snow) do not include rentals or lift tickets. These must be purchased separately at a special rate.
- Please provide at least 48 hours notice of any changes or cancellations. Email snowschool@apexresort.com or call 1-877-777-2739, Option 2.
- Age categories are effective as of the day of intended use. Proof of age may be required before a pass is issued.
- All skiers and snowboarders must abide by the Alpine Responsibility Code.
- Rentals can be collected from our Rental Shop at the top of the Bunny Hill/ Magic Carpet.
- Please provide at least 24 hours notice of any changes or cancellations. Email snowschool@apexresort.com or call 1-877-777-2739, Option 2.
- Multi-Day rentals are for use on consecutive days only.
- Half-Day lift rentals can only be collected after 12 noon on the day of your visit.
- Age categories are effective as of the day of intended use. Proof of age may be required before a pass is issued.
- You are responsible for any excessive damage (beyond wear and tear) to equipment.
- Ski and Snowboard rentals require a $200 deposit at the time of collection. This requires either cash or a credit card (debit cards cannot be used for the deposit).