COVID-19 Winter Protocols

Updated: December 1st, 2021

What is the Resort doing for COVID-19 safety and prevention?

PLEASE NOTE:  Face Coverings are MANDATORY in any building, in lift lines and riding all lifts. 

Face Mask Definition: A mask, or neck tube that is completely covering your nose and mouth, is hands free and at least two layers thick.  Face shields do not qualify as a mask, medical exemptions or exemptions of any kind are not allowed.

James Shalman “We are planning our winter season with Covid precautions for our guests and our staff’s safety in mind. While we would like to operate close to normal you should expect Covid precautions to affect our daily operations.  Covid precautions will cause larger lineups due to social distancing, especially in areas where congestion occurs. With that in mind we have come out with a plan to protect our guests and staff in relation to Covid.  While there may be some inconveniences we hope our customers will understand that this is for their own safety and for the safety of our staff. We are operating all of our lifts at full capacity, if you are not comfortable riding the lift with someone not in your bubble you can ride the lift alone or with the people in your bubble.”

There will not be any reservations required to ski or snowboard at Apex Mountain Resort throughout the season.   There will not be a daily cap on rider visitation or a limit on season pass sales at this time.

The Resort will be implementing physical distancing, self-screening, and increased cleanliness and sanitization throughout the Resort.  We will continue to follow all Interior Health and Provincial Government regulations related to Covid. These Policies are subject to change due to recommendations and best practices within the industry and as mandated by local, provincial and federal government bodies.

Our policies may need to be adjusted or change completely as the Covid situation changes in our Province.  Below is a list of current guidelines on how we plan to operate this winter season.  We hope this information helps you to be prepared for your experience at Apex Mountain Resort so we can work together to provide a safe and enjoyable day for all.

Outdoor Operations

Both Staff and guests will be required to wear masks or face coverings at all times in lift lines, loading the chair and unloading the chair and are also required when walking through the Village. Appropriate masks and face coverings are defined as any material that covers the face and nose adequately, is hands free and at least two ply. This can include neck warmers, Buffs, non-medical masks, disposable masks, and other coverings. Due to the mandated face coverings, lift corrals will be designed to load lifts to their full capacity. Single lines will be in place. The Magic Carpet already has spacing of loading two meters apart, riding single, and each person facing forward.

Ski Patrol

The Ski Patrol team treats trauma patients ONLY.  If you feel you may have symptoms of Covid do not come to the Infirmary asking for help.  Stay home and isolate or go to Penticton for a test.  Guests will be asked to wear masks before being treated by ski patrol, patrol will also be wearing masks while attending to any injuries.

Snow School and Rental Shop

The Snow School’s focus is to deliver the lesson product as safely as we can to our customers. Programs have been modified for guest and staff safety.   Lessons must be booked in 48 hours in advance and all students must self-screen before each lesson.  Face coverings will be mandatory during all lessons for the students and instructors.

Day care services have been suspended, children under the age of 5 will not be able to take lessons due to the physical assistance they can require.

Face Coverings will be required in the rental shop at all times.  The Rental Shop layout moves in a one direction flow, to a separate exit. occupancy is limited. If you are not renting, please wait outside. Please be mindful of social distancing, hand sanitization stations and please be patient as we attend to your needs.

Tickets

Daily Lift Tickets do not require reservations in advance and will not have a daily limit.  Lift Tickets can be purchased at the Ticket Windows at the Administration Office or from the Rental Shop and Snow School desk.

Face coverings will be mandatory in lift ticket lines, season pass pickup lines and in the administration office.

You will be required to have a face covering on to purchase a lift ticket.

Restaurants

Gunbarrel: You will be required to be double vaccinated and show proof of your vaccine passport with photo Identification to enter the Gunbarrel to eat or drink. You will be required to wear a face mask covering your nose and mouth while not seated at your table.

The Edge Bistro: You will not be required to show a vaccine passport to eat or drink, you will be required to wear a face mask covering your nose and mouth while not eating or drinking or not seated at a table.

We are following the protocols and mandates as set out by the Ministry of Health. They are subject to change without notice. 

Increased sanitization measures will be in place.  Servers will be wearing masks.

Closing times will be governed by the Liquor Control Board and Provincial regulations.

Guest Services and Resort Amenities

All resort amenities are planned to be open during our normal hours of operation.

However, due to Covid, expect social distancing measures to be in place. 

The Hockey Rink will be open with the change rooms removed, due to the confined space and the lack of the ability to control social distancing.  Boot/skate change benches will be located at the entrances to the rink and the skating loop.

The hockey rink and the ice skating adventure loop will be open from 9 am to 10 pm.

Tube Park: The Tube Park will be open on Friday nights from 4 pm to 9 pm and on Saturday from 10 am to 9 pm and Sunday from 10 am to 3 pm.  Please keep social distancing in mind, groups can tube together in their own bubble.

The Mountain Shop and Ski/Board Repair Shop

The Mountain Shop will have guest and staff hand sanitizing stations, mandatory mask wearing and limited number of customers in the store at any one time. The Repair Shop will be open but limited by the number of people in the store. 

Arrival at the Resort

  • Hand washing and sanitization stations are available throughout the resort.
  • Once you leave your vehicle face coverings are mandatory.
  • Regular sanitization of surfaces and increased daily sanitization protocols.
  • Glass sneeze guards installed at all counters where customers and staff interact.
  • Wash or sanitize your hands often.
  • Practice physical distancing of a minimum ‘2m (6ft).
  • Avoid touching your face.
  • Face coverings are mandatory outside in the village and will be mandatory inside resort buildings such as the Administration Office, Rental Shop, Snow School, The Mountain Shop, public washrooms or inside common areas, in all lift lines and while riding all lifts.